Covid-19 Update

We are implementing changes to our operation to limit contact time between engineers and customers in line with government guidance.  We understand that TV remains an important part of everyday life both for information and entertainment at this unprecedented time!

With the continued developments regarding the Covid-19 virus, there are some operational changes regarding Field Service visits/repairs that we now need to implement.

 These changes are designed to help protect our own staff as well as our customers.

With immediate effect, ALL physical repairs to TVs, which would normally be completed in a customer’s home, will  cease, however

All field service repairs will now revert to a collection and return service, where the unit is collected from the customer’s home, taken to our workshop, repaired and then delivered back to the customer’s home.

 We will be explaining to customers, when field service calls are booked, that the engineer will remove the product from the home, take it to the workshop, repair it there and make arrangements to return it.  Where possible all close contact should be avoided so we ask that TV's are removed from the wall / stand and are ready for us at the door.  We do have all plenty of transport materials to prevent any potential damage.

Please note we are still taking in repairs directly to our workshops and collections are also possible. So please feel free to use this if you can.